How to Get Backup Recordings
In the event you are missing a recording, don’t worry, we have your back!
You have the ability to request backups from the Dashboard.
From the Dashboard you can request backups recordings by performing the following:
- Find and click the session you want to download files from under the Sessions list on the right side
- Click Get Backups button
- Enter email in space given when the pop-up menu appears
- Confirm backup request by clicking yellow Get Backups button Check inbox for an email from SquadCast containing a link to download all backup files for the selected session
A few notes to consider regarding our backups that are different from primary SquadCast recordings:
- Backups are recorded over the web, not locally
- Quality may be impacted by the network connection
- Audio may drift out of sync if so we can help
- We’ll email you your backups within a few minutes