Privacy Policy

Last updated: July 31, 2020

SquadCast Studios, Inc. (“us,” “we,” or “our”) provides tools to amplify collaboration by enabling remote production of high-quality podcasts and other content (“Podcasts”). Our Privacy Notice (“Privacy Notice”) is designed to help you understand how we collect, use and share your personal information and to assist you in exercising your privacy rights.

  1. SCOPE

    This Privacy Notice applies to personal information processed by us in our business, including on our websites, mobile applications, and other online or offline offerings (collectively, the “Services”).

  2. PERSONAL INFORMATION WE COLLECT

    We may collect the following categories of information from you when you interact with the Services.

    Information You Provide to Us.

    Account Creation.

    When you create an account using our Services, we may collect your name, email address, username, and password.

    Enterprise Users. For enterprise users, we may also collect information from you including the name and address of your enterprise and your role on the Services with respect to the enterprise. For example, we may collect information about whether you are an administrator, host, or producer for your enterprise. We may further collect information about authorized users who you authorize to use the Services on behalf of your enterprise.

    Payment Information.We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/us/privacy.

    Podcast Information. We collect information about Podcasts produced using the Services. For example, we collect scheduling information from Podcast hosts indicating when they schedule sessions to record Podcasts. We may also collect email addresses of Podcast guests from the hosts of the Podcasts.

    Audio/Video Recording. We record audio and/or video content (“Podcast Content”) from you when you use the Services to create a Podcast as a host or guest. Any Podcast Content you provide may be made public by the host or other producer of the Podcast at which point the Podcast Content is not subject to privacy protections.

    We may also record backup Podcast Content when you are in a Podcast production session but before you have instructed us to record Podcast Content. If you are host, you can access the backup Podcast Content from your Dashboard. You will be notified by visual and/or audio cues while you are being recorded.

    Your Communications with Us. We collect personal information from you such as your email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, apply for a job or otherwise communicate with us.

    Conferences, Trade Shows, and Other Events. We may attend conferences, trade shows, and other events where we collect personal information from individuals who interact with or express an interest in the Services.

    Job Applications. We may post job openings and opportunities on the Services. If you reply to one of these postings by submitting your application, CV and/or cover letter to us, we will collect and use your information to assess your qualifications.

    Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.

    Interactive Features. We may offer interactive features such as forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.

    Registration for Sweepstakes or Contests. We may run sweepstakes and contests. Contact information you provide may be used to reach you about the sweepstakes or contest and for other promotional, marketing and business purposes, if permitted by law. In some jurisdictions, we are required to publicly share information of winners.

    Information Collected Automatically or From Others

    Automatic Data Collection. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.

    This information about your device we collect may include information reported by your device, operating system or browser about the equipment you use to provide Podcast Content or otherwise produce Podcasts, such as information about microphones, speakers, cameras, and headsets.

    We may automatically collect data regarding your use of our Services, such as the frequency and duration of your activities and types of content with which you interact. We may combine your information with information that other people provide when they use our Services.

    Location Information. We may collect information describing your geo-location when you use the Services. This geo-location information may include coarse geo-location information inferred from your IP address or reported by your browser. With your consent, we may also collect precise geo-location information gathered from your mobile device through GPS, WiFi triangulation, or other technologies. You may opt-out of the collection of precise geo-location information by changing the settings on your mobile device to disable or restrict usage of location services and/or Bluetooth functionality for applications related to the Services.

    Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising technologies. We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.

    • Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly;
    • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.

    Analytics. We may use Google Analytics, Mixpanel, Intercom, and other service providers to collect information regarding visitor behavior and visitor demographics on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout. You can read more about Mixpanel at https://mixpanel.com/legal/privacy-policy/. You can also opt out of Mixpanel Analytics by going to https://mixpanel.com/optout/. For information on the privacy practices of Intercom, please visit https://www.intercom.com/legal/terms-and-policies.

    Information from Other Sources. We may obtain information about you from other sources, including through third party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made available via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with the Services and related information about our business and products.

  3. HOW WE USE YOUR INFORMATION

    We use your information for a variety of business purposes, including to:

    Fulfil our contract with you and provide you with our Services, such as:

    • Managing your information and accounts;
    • Providing access to certain areas, functionalities, and features of our Services;
    • Communicating with you about your account, activities on our Services and policy changes;
    • Undertaking activities to verify or maintain the quality or safety of a service or device;
    • Processing your financial information and other payment methods for products or Services purchased;
    • Providing advertising, analytics and marketing services;
    • Providing Services on behalf of our customers, such as maintaining or servicing accounts, providing customer service, and verifying customer information;
    • Processing applications and transactions; and
    • Allowing you to register for events.

    Analyze and improve our Services pursuant to our legitimate interest, such as:

    • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
    • Measuring interest and engagement in our Services and short-term, transient use, such as contextual customization of ads;
    • Undertaking research for technological development and demonstration;
    • Researching and developing products, services, marketing or security procedures to improve their performance, resilience, reliability or efficiency;
    • Improving, upgrading or enhancing our Services;
    • Developing new products and Services;
    • Ensuring internal quality control;
    • Verifying your identity and preventing fraud;
    • Debugging to identify and repair errors that impair existing intended functionality;
    • Enforcing our terms and policies; and
    • Complying with our legal obligations, protecting your vital interest, or as may be required for the public good.

    Provide you with additional content and Services, such as:

    • Furnishing you with customized materials about offers, products, and Services that may be of interest, including new content or Services;
    • Auditing relating to interactions, transactions and other compliance activities; and
    • Other purposes you consent to, are notified of, or are disclosed when you provide personal information.

    Use De-identified and Aggregated Information. We may use personal information and other information about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, de-identified information about the computer or device from which you access our Services, or other analyses we create.

    Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services.

    How We Use Automatic Collection Technologies. We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies to automatically collect information through the Services. Our uses of these Technologies fall into the following general categories:

    • Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular site behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;
    • Performance Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;
    • Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
    • Advertising or Targeting Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third party sites.

    Notice Regarding Third Party Websites, Social Media Platforms and Software Development Kits The Services may contain links to other websites, and other websites may reference or link to our website or other Services. These other websites are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

    Our Services may include publicly accessible blogs, forums, social media pages, and private messaging features. By using such Services, you assume the risk that the personal information provided by you may be viewed and used by third parties for any number of purposes. In addition, social media buttons (that might include widgets such as the “share this” button or other interactive mini-programs) may be on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our site. Your interactions with these features apart from your visit to our site are governed by the privacy policy of the company providing it.

    We may use third party APIs and software development kits (“SDKs”) as part of the functionality of our Services. APIs and SDKs may allow third parties including analytics and advertising partners to collect your personal information for various purposes including to provide analytics services and content that is more relevant to you. For more information about our use of APIs and SDKs, please contact us as set forth below.

  4. DISCLOSING YOUR INFORMATION TO THIRD PARTIES

    We may share your personal information as set forth below.

    Enterprise Administrators. We may share personal information of enterprise users with other users from the same enterprise. For example, we may allow a user who is an administrator for an enterprise to access the accounts of other users associated with the same enterprise.

    Service Providers. We may share any personal information we collect about you with our third-party service providers. The categories of service providers (processors) to whom we entrust personal information include: IT and related services; information and services; payment processors; customer service providers; and vendors to support the provision of the Services.

    Business Partners. We may provide personal information to business partners with whom we jointly offer products or services. In such cases, our business partner’s name will appear along with ours.

    Affiliates. We may share personal information with our affiliated companies.

    Advertising Partners. Through our Services, we may allow third party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising. We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your personal information with third party advertising partners, you may follow the instructions below.

    Disclosures to Protect Us or Others. We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

    Disclosure in the Event of Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

    International Data Transfers. All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

  5. YOUR CHOICES

    General. You may have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below.

    Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to our Terms or this Privacy Notice).

    Mobile Devices. We may send you push notifications through our mobile application. You may at any time opt- out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.

    “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

    Cookies and Interest-Based Advertising.You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. Please note that cookie-based opt-outs are not effective on mobile applications. However, for some devices you may use your device’s platform controls in your settings to exercise choice (e.g., Android, iOS, and others).

    The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about browser and device settings, targeted advertising, consumer choice and privacy at https://www.networkadvertising.org/managing/opt_out.asp, https://www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and https://www.aboutads.info/choices/.

    Please note you must separately opt out in each browser and on each device. Advertisements on third party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners’ use of this information for interest-based advertising purposes.

    Your Privacy Rights. In accordance with applicable law, you may have the right to:

    • Access Personal Information about you consistent with legal requirements, including: (i) requesting confirmation of whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information; (iii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company (the “right of data portability”);

    • Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information or we may refer you to the controller of your personal information who is able to make the correction;

    • Request Deletion of your personal information, subject to certain exceptions prescribed by law;

    • Request restriction of or object to processing of your personal information, including the right to opt in or opt out of the sale of your personal information to third parties, if applicable, where such requests are permitted by law;

    • Not be discriminated against by us for exercising your privacy rights.

    If you would like to exercise any of these rights, please log into your account or contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

  6. DATA RETENTION

    We store the personal information we receive as described in this Privacy Notice for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

  7. SECURITY OF YOUR INFORMATION

    We take steps to ensure that your information is treated securely and in accordance with this Privacy Notice. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.

    By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.

  8. CHILDREN’S INFORMATION

    The Services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected any personal information in violation of applicable law, we will promptly take steps to delete such information and terminate the child’s account.

  9. SUPERVISORY AUTHORITY

    If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

  10. CHANGES TO OUR PRIVACY NOTICE

    We may revise this Privacy Notice from time to time in our sole discretion. If there are any material changes to this Privacy Notice, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Notice if you continue to use the Services after the new Privacy Notice takes effect.

  11. SUPPLEMENTAL CALIFORNIA PRIVACY NOTICE

    This Supplemental California Privacy Notice applies to only California residents and supplements our general Privacy Notice. For purposes of only the Supplemental California Privacy Notice, “personal information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household, as defined in the California Consumer Privacy Act of 2018 (“CCPA”).

    California Shine the Light Law. The California “Shine the Light” law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to make such a request from us, please use the contact information listed below.

    CCPA. Under the CCPA, California residents have certain rights around our collection, use, and sharing of their personal information as explained in the “Your Privacy Rights” section above. If you wish to exercise any of your rights as a California resident, please contact us as set forth below. In exercising any rights under the CCPA, we will ask certain questions in order to verify your identity and your status as a California resident. An agent may also submit a request on your behalf, but we may require that you verify the agent has been authorized by you.

    We collected the following categories of personal information from California consumers in our role as a business within the last 12 months. The categories of sources from which we collect personal information are set forth above. We collected this personal information for the business and commercial purposes described in this Privacy Notice.

    Categories of Information Collected

    Information Examples

    Identifiers

    Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol
    address, email address, or account name.

    Commercial information

    Records of services purchased.

    Internet or other electronic network activity

    Browsing history, information on a consumer’s interaction with an internet website, application, or
    advertisement.

    Geolocation data

    Physical location or movements.

    Sensory data

    Podcast Content.

    Professional or employment-related information

    Current or past job history.

    Personal information categories listed in the categories above, but references in the California
    Customer Records statute (Cal. Civ. Code § 1798.80(e))

    A name, signature, physical characteristic or description, address, telephone number, credit card
    number, debit card number, or any other financial information.

    We do not “sell” personal information as such term is defined by the CCPA, nor do we have actual knowledge that we have “sold” any personal information of minors under 16 years of age. In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose to the following categories of third parties:

    Categories of Information Disclosed

    Categories of Third Parties to Which Personal Information was Disclosed

    Identifiers

    Service providers, advertising partners, account holders, enterprise users.

    Commercial information

    Service providers, account holders, enterprise users.

    Internet or other electronic network activity

    Service providers, advertising partners.

    Geolocation data

    Service providers, advertising partners.

    Sensory data

    Service providers, account holders, enterprise users.

    Professional or employment-related information

    Service providers, government entities.

    Personal information categories listed in the categories above, but references in the California
    Customer Records statute (Cal. Civ. Code § 1798.80(e))

    Service providers, account holders, enterprise users.

  12. CONTACT US

    If you have any questions about our privacy practices or this Privacy Notice, or if you wish to submit a request to exercise your rights as detailed in this Privacy Notice, please contact us at:

    SquadCast Studios, Inc.
    1209 North Orange Street
    Wilmington, DE 19801
    privacy@squadcast.fm